Bayside Aquarium Supply, Inc. sells wholesale to retail aquarium and pet outlets only. All other inquiries shall be directed to retailers on our referral list.

Payment
Bayside Aquarium Supply, Inc. accepts Visa and MasterCard credit/debit cards, pre-paid checks and C.O.D. Please note that a $9.00 UPS surcharge will be applied to C.O.D. purchases. There is a $25.00 service charge for returned checks. If multiple checks are returned, your account may be designated for cashiers checks or money orders only. Any purchases thereafter must be paid for using a cashier’s check or money order.

Shipping/Freight
Orders for in-stock merchandise are generally shipped within 24-hours using UPS Ground service. We also accommodate expedited shipping requirements and can send orders via DHL, FedEx or Airborne Express upon request.

Returns
Bayside Aquarium Supply, Inc.’s number one priority is your complete and utter satisfaction. That is why we have staffed our customer service department with friendly, well-trained aquarium enthusiasts who are always available to address any questions or concerns you may have. Drop us a line today at sales@baysideaqua.com or dial 714.456.9979.

If you would like to return a product, please note that Bayside Aquarium Supply, Inc. will only accept new and/or unused items. Bayside Aquarium Supply, Inc. not accept a returned product if the item has been previously opened. It is best to inspect each item’s packaging and labeling carefully before opening to be certain that you received the correct product. All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, cables, components, blank warranty cards and other accessories and documentation included.

All non-defective returns are subject to a fifteen percent (15%) restocking fee. Original shipping and handling charges are non-refundable and Bayside Aquarium Supply, Inc. is not responsible for the cost of shipping an item back for return. Books and special orders are non-refundable.

Once a return has been delivered to Bayside Aquarium Supply, Inc. and inspected, you will either receive in-store credit.

Bayside Aquarium Supply, Inc. will not accept a return unless it has been issued a valid Return Merchandise Authorization (RMA) number. In order to acquire an RMA number, you must contact us within 30 days of your original invoice date. Beyond 30 days, you must contact the manufacturer directly for warranty service. For more information on warranties, please click here.

You will have 15 days within which to return an item that has been pre-approved with an RMA number. If you fail to return an item within the 15-day period, the RMA number will expire. RMA numbers cannot be extended nor reissued once they expire. Please note that your RMA number must be clearly and conspicuously printed on the outside of the shipping box you send to Bayside Aquarium Supply, Inc. in order for your return to be processed.

Deviation from the return procedure outlined above may result in a delay of refund, be subject to additional restocking fees, and/or a declination of your return. Under no circumstances are Bayside Aquarium Supply, Inc. customers permitted to use Bayside Aquarium Supply, Inc.’s shipping account numbers. Anyone found using Bayside Aquarium Supply, Inc.’s shipping account numbers are in violation of this policy and shall be prosecuted to the fullest extent of the law.

Bayside Aquarium Supply, Inc. is dedicated to the ideal of complete customer satisfaction. If you experience a problem with one of our products, simply contact us so we can work toward a speedy resolution. We promise we will do everything in our power to make sure your shopping experience is pleasant by answering your questions, addressing your concerns and assisting you when you need to return an item.